Warranty & Support

Warranty & Support

Warranty and Extended Warranty Plans

Installation and commissioning services can be arranged to complement your own resources, giving you excellent control over expenditure. Our engineers are highly skilled so you can be sure each installation is managed to meet the high quality assurance standards of ISO 9001.

For turnkey installations, where an LDS system incorporates other vendors’ instrumentation or equipment, we provide a total support package, utilising the services of approved specialist contractors. Long standing relationships with these contractors and management controls ensure all work is completed to our high quality standards, on time and on budget.

Our installation and commissioning service includes:

For water cooled systems we carry out a pre-installation check. The site survey will verify accommodation, floor loading, services, access and environmental conditions.
All aspects of the installation programme are carefully controlled by trained personnel to make sure safety standards, operational requirements and pre-set deadlines are satisfied.
Your system is fully tested and commissioned before final hand-over. On-site operators’ training including first-line maintenance is given and you receive a certificate to verify final commissioning and basic operator training.
Each installation is fully documented. This is particularly important with respect to proving compliance with safety regulations and CE marking.

For safety reasons we recommend that all 3-phase vibration test systems are installed professionally by approved engineers.

Protecting your investment

All vibration test systems come with a standard warranty covering parts and labour. This runs for 12 months following commissioning or 15 months after shipment, whichever is the sooner. You can extend this initial warranty for air cooled systems with a standard extended warranty plan. For a fixed price, and a relatively small additional investment, you can extend cover for a further 12 or 24 months. This can be arranged at the time of your initial purchase or when standard warranty expires. Extended warranties are available for water cooled systems but these must be arranged by separate contract to take account of anticipated usage and applications.
Support

Maintenance contracts

Our operation guarantees a responsive, high quality maintenance service wherever your system in installed. All work is carried out on-site by approved engineers, using approved spare parts.
By formulating a service programme that matches your own resources, we can help achieve a fast resolution of problems, maximum system up-time and all with minimum expenditure.
We can provide a single maintenance contract. Significant cost and time savings can be achieved through a co-ordinate single maintenance contract.

Emergency call Out Maintenance Contract

With this contract a pre-defined number of emergency call outs are agreed, and you are assigned ‘preferred customer’ status. Should your system fail or breakdown your call will be dealt with as a priority and an engineer will be dispatched to resolve the problem, and carry out the repair.

Stand-by Engineer

For projects involving high critical testing, we can have an engineer on stand-by should you need support.

Preventative Maintenance Contract

This involves a complete strip down of the shaker with a detailed review of the amplifier and auxiliary equipment. All defective or worn parts are replaced and the system is rebuilt to its original specification. The number of strip downs likely is determined by test profile and the number of hours the system is used. An emergency visit in case of system failure during the contract term can also be included.

System Health-check Visit

This involves a basic system review to check reliability and includes a full report itemising any faults and recommendations. This can be requested at any time as part of your annual maintenance programme or to provide performance assurances prior to critical tests.